Privacy Policy

1. What information do we collect?

We collect personal information that you voluntarily provide to us when you visit our website, register for our services (if applicable), express an interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Information you voluntarily provide: For example, name, email address, phone number, mailing address, and any other information you choose to provide.
• Information automatically collected: When you visit, use, or navigate the website, we may collect certain information automatically. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

2. How do we use your information?

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We use the information we collect or receive:

• To provide and manage our services: To operate and maintain our website.
• To respond to user inquiries/offer support to users: To respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To send administrative information to you: To send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies for business purposes, legal reasons, and/or possibly contractual.
• To protect our Services: As part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
• For other business purposes: Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our website, products, services, marketing, and your experience.

3. Will your information be shared with anyone?

We only share and disclose your information in the following situations:

• Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With your Consent: We may disclose your personal information for any other purpose with your consent.

4. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable) or in the section on cookies in this privacy policy.

Even if our website currently does not have user registration or comments, it may use cookies for analytics tools (like Google Analytics), third-party embeds (like social media buttons or video players), or essential website functions. It is recommended that you check our website and update this section accordingly or create a separate Cookie Policy.

5. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How do we keep your information secure?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

7. What are your privacy rights?

In some regions (like the European Economic Area (EEA), United Kingdom (UK), and California), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: [For EEA: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm] [For UK: https://ico.org.uk/make-a-complaint/ ].

If you are a California resident, you have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for which we collect it, and the categories of third parties with whom it is shared. You also have the right to request deletion of your personal information and the right to opt-out of the sale of your personal information (if applicable).

8. Third-party websites

This website may contain links to third-party websites, online services, or mobile applications that are not operated or controlled by us. We are not responsible for the content, privacy policies, or practices of these third parties. We encourage you to review the privacy policies of every site and service you visit.

9. Children's privacy

We do not knowingly collect or solicit personal information from children under the age of 13 (or other age as required by local law). If you believe we might have any information from or about a child under the applicable age, please contact us using the contact information provided below, and we will endeavor to delete that information from our records.

10. Updates to this privacy policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

11. How can you contact us about this policy?

If you have questions or comments about this privacy policy, you may contact us by:

Komater Tools
No.95-44 Beihai Road, Qidong, Jiangsu, China
elsa@komater.com
+86 159 0628 5236